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BGE Completes 748,000-Customer Restoration

BGE said it has restored service to all customers who were without power following last week's violent derecho storm.

 

BGE said Sunday afternoon it has restored service all of the nearly 748,000 customers that lost power in the aftermath of last week's violent storms.

The derecho storm was one of the most damaging storms in BGE's 200-year history, the company said in a news release.

“We thank our customers for the incredible understanding and patience they displayed as we worked to repair the devastating damage to our system,” BGE senior vice president and chief operating officer Stephen J. Woerner said in a statement. “We know that, in many ways, this restoration effort was more trying than any other. Multiple severe storms and greater than 100-degree temperatures made the already difficult situation of being without electricity almost unbearable for many of our customers. We are inspired by your generosity and grateful for the countless ways in which you have showed your support, whether it was offering water to our hot and exhausted crews or posting encouragement to one of our social media sites.”

An additional 100,000 outages relating to the recent heat wave and thunderstorms have also been restored.

The approximately 748,000 outages neared the record 756,016 outages caused by Hurricane Irene in 2011.

The sudden storm, though, came undetected, and unlike in preparation for a hurricane, BGE did not have advance support on the ground from neighboring companies.

“As soon as the storm hit, we immediately mobilized all available crews and began the process of securing additional resources to ensure we could begin the monumental task of rebuilding our system as soon as it was safe to do so,” Woerner said in the statement. “We continued these efforts throughout the restoration process. Again, we’d like to thank the 1,900 out-of state utility workers from 18 states and three Canadian provinces who joined our crews. Together, more than 4,700 field and support forces worked around-the-clock to repair the damage, safely untangle snarled power lines and, in some cases, rebuild major infrastructure."

Anyone with an outage to report may contact BGE at 1-877-778-2222.

See also:

Related Topics: BGE, July 2012 Week In Review, Maryalnd Derecho, Maryland weather, Power Outages, and derecho

Kathy Hoatson

5:43 pm on Sunday, July 8, 2012

Hope they are ready for the next storm it's coming.

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Dale

6:02 pm on Sunday, July 8, 2012

Kudos to all the BGE workers...a Herculean efffort ......Thank you Thank you Thank you

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Lynne

6:44 pm on Sunday, July 8, 2012

Thank you and your families for the many sleepless days and nights you labored during the restoration process.
I will forever be grateful!!!!

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Joan Wood

8:11 pm on Sunday, July 8, 2012

We were on our way out this evening and saw at least 10-12 trucks.......all from Quebec!!! How much is this going to cost us?? I think it is approximately 691 miles from City to City.....in addition to travel, they also have to pay for food and lodging.........sounds pretty expensive........wonder who is going to foot the bill on this one?? We were one of the "lucky" ones....only lost power for 3 days........the biggest problem, IMHO.......was total lack of communication.......we didn't even have phone service.......no power, no lights, no email, no internet, no phones.......maybe we have become much too dependent on technology.........I saw several reports that told of cooling stations in Baltimore City........that were empty........mostly becase no one knew they were open.........I don't know what the solution is but there has to be a better way to keep people informed as to what is happening.....instead of saying we are doing the best we can..........and really power trucks for Quebec?? We couldn't get help from a Company in the U.S.????

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fred

9:17 pm on Sunday, July 8, 2012

does it really matter where the help is from, just thank them or maybe it could be another week without power. remember the power was out from indiana to here and all states in between.

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Dawn

9:07 am on Monday, July 9, 2012

Joan - I really don't understand how you could be so ungrateful to those people that came that 691 miles to help out here. They left their families in order to come down here and help out with a storm that suddenly came out of nowhere. I am very fortunate that my power flickered on and off, but then stayed on. I, even though I kept my power, am very grateful to all of the men and women that came from other states and other countries to help out with getting power restored. There were other U.S. companies that helped out in other parts of this country. Maryland wasn't the only state without power for so long. Next time a storm comes, you could be without power for days or even weeks. I hope it's one of the Canadian trucks that works on your street. Maybe then you will show some gratitude....but from reading your post above, it's not likely.

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FIFA_archived

9:18 am on Monday, July 9, 2012

Does clueless come to anyone's mind but mine?

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MyBrandy

12:06 pm on Monday, July 9, 2012

Joan, the article on which you commented states that workers came from 18 states in addition to Canadian provinces. Ditto to other replies to your post as well.

Dale

8:27 pm on Sunday, July 8, 2012

Considering the extent of the storm, thank goodness workers from Quebec were available to help the millions without power. American companies have been downsizing employee bases for the past several years....

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Nancy

8:30 pm on Sunday, July 8, 2012

Dale: that is so true. Sad, but true. I stopped today to thank some workers from Quebec for their help.

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H.R. Pufnstuf

9:13 pm on Sunday, July 8, 2012

Thank you BGE for getting this done in 100 degree heat and high humidity, during a holiday week no less. You guys are doers who know how to take care of business. Extremely well done!

If unionized government employees were faced with the same task, people would have been without power for a month.

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fred

9:42 pm on Sunday, July 8, 2012

the quebec power workers are union workers who work for a goverment sponsered utility there Hydro Quebec.

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lois danz

10:22 pm on Sunday, July 8, 2012

I had 5 nights and 6 days without power. I do have a radio that was a big help. July 4th 2012 was a holiday to remember. Just when I thought I would melt I heard a noise it was the ceiling fan and then the lamp came on. what a great day. Thanks to all the workers they deserve a great big thanks . .

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Zoobie

10:57 pm on Sunday, July 8, 2012

Quebec, Saskatchewan, who cares.......they came. Should be a beakon to BG&E, start hireing. Plenty of folks out of work would jump at the chance to work for the utility, and maybe they'd be a little more prepared for the next one!

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Pat Jones

12:05 am on Monday, July 9, 2012

Thank you American and Canadian workers! We appreciate you!

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David Klaas

11:44 am on Monday, July 9, 2012

I agree!!! We may need to help them some day.

Josephine Hlatki

7:39 am on Monday, July 9, 2012

On our way home from Havre de Grace yesterday, around 5:15 we saw fleets of various companies leaving town, headed North, via I-95, obviously Gas and Electric trucks. It was one convoy after another.

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Candace Y.A. Montague

7:40 am on Monday, July 9, 2012

Thanks to all the workers from BGE, Canada, or wherever. I'm not concerned about footing a bill. It's funny how people can always find a way to b*tch about the bills even in an emergency situation. No appreciation at all. Let's see how much b*tching they do when their power goes off for five days.

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Ferd

7:51 am on Monday, July 9, 2012

NOT TRUE! My work place is still partially out, I can not operate AC or important test equipment. They came Friday to find 2 transformers blown when they reset the breakers but still haven't replaced them nor given a estimate when it will be done.

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Ferd

7:51 am on Monday, July 9, 2012

NOT TRUE! My work place in White Marsh is still partially out, I can not operate AC or important test equipment. They came Friday to find 2 transformers blown when they reset the breakers but still haven't replaced them nor given a estimate when it will be done.

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Dale

8:43 am on Monday, July 9, 2012

Unfortunately last night's storm caused more outages....too bad BGE(Constellation Engery) doesn't control the weather :( Can anyone ay Global warming?

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Ferd

9:25 am on Monday, July 9, 2012

This problem has been ongoing since 6/29, this AM BGE still cannot give a time frame.

Lauren

9:31 am on Monday, July 9, 2012

Thank you guys for all the support and thanks, my husband being one that was working the night shift portion of the restoration I know he and his crew appreciate the gratitude ! Wish their were thankful people out their, they worked without many breaks through the night tired, hot and hungry !! Leaving their families to work through the night is hard enough but people and their poor attitudes made some restoring more taxing! Thanks again for the kind thank yous I'll make sure he sees them!!

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Homer

10:07 am on Monday, July 9, 2012

I certainly Thank you and your Husband for all of your efforts, but I am curious to know if the number of Maryland based crews is the same , less or more than there was say ten years ago , - ??

Karl Schuub

9:39 am on Monday, July 9, 2012

That's great the utility workers got the power back on but let's not pretend they've sacrificed and done something heroic - it's they're job and one they're paid pretty darn well to do by the way - seriously the wages utilities pay are far up the scale; I'm sure partially because they might be asked to work in tough conditions. Let's not forget either that weekend and holiday work get's double time - they fight each other to do that work when it's available. Nice job you got the power back on - you did exactly what we pay you to do. Wonder if we'll have a little population boom 9 months from now and concentrated among those that live in outage areas - heck when there's nothing else to do...

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H.R. Pufnstuf

10:44 am on Monday, July 9, 2012

Would you say the same thing to a firefighter, police officer or EMS person? Nice job, that's what you are paid to do? I hope the BGE peeps got paid overtime because they sure did earn it.

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kevin

1:11 pm on Monday, July 9, 2012

Karl ,
Google it average salary baltimore city teacher $64,000 average salary BGE lineman $54,000
of course there is overtime. But No three month vacation

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Karl Schuub

1:20 pm on Monday, July 9, 2012

I found information that journeyman linemen make on avg. 56K...after 5 years salaries as high as 71K are typical. That's more in line with what I was told by the BGE Engineers that I went to nightschool with a couple years ago. I understood from both of them everybody wants out of being a lineman because it's hard work - but you don't need an engineering degree to be called an engineer by BGE - both of those guys were making over 71K (isn't it Constellation now???); I might be misunderstanding that relationship they've changed so much here of late.

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Jeanne

11:13 am on Tuesday, July 10, 2012

It might be their job but they worked under terrible situations. I didn't loose my power but I still want to thank all the workers who got the power back on for so many people and are still working on getting power back for more. No amount of money can cover medical bills they might have from working out in that heat, No amount of money can replace time you have missed with your family and friends because you are working extra hours. No amount of money is worth the risks they had to take while working. If they got paid more money they more then earned it.

EL

9:39 am on Monday, July 9, 2012

I think it is possible to appreciate the extraordinary efforts of the repair crews, the long hours put in under difficult conditions like the heat and still be unhappy with much that BGE the corporation is doing or not doing. I certainly appreciate the Herculean efforts put forth by crews from all over. I was extremely grateful to have our power back. However, I am not happy with the frequent outages and issues. So thank you to all the "men and women in the trenches" but I do believe BGE needs to get its act together.

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Jim Jones

10:17 am on Monday, July 9, 2012

Hit the nail on the head "El". It's fine to hate the corporation, but don't hate on the people that busted their asses for a week in what many are calling the worst storm this area has seen . It is sort of like hating on the firefighters in Baltimore City cuz they work for one of the worst run departments around. I don't buy the "it's part of their job" argument to try to downplay the hard work they did last week. The job they perform is extremely dangerous, regardless of if it is not so all the time. No different than a firefighter who sits around watching tv then five minutes later is running into a burning house to save a child. I guess that would just be "part of their job" as well. In this "me " society it seems like it is impossible for so many to sit back and say thank you or to appreciate what others do. People would rather worship professional athletes these days than appreciate to people who make their every day lives a lilttle easier.

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David Klaas

10:36 am on Monday, July 9, 2012

I think this was a test,it will happen again,ask yourself will i be ready,know what to do.Where to go.What I saw was too many trees that should have been trimmed or removed for this storm. May have helped a bit. All so people should know when a street light is out it is a for way STOP!!! Was on Rt. 41 and its a wonder no one was killed. It should be a way to have the lights flash red for the SOB,s that do not know this. Should put this on the news be for the next time this happens!!!

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Karl Schuub

10:38 am on Monday, July 9, 2012

We've become so useless to ourselves and each other without technology...the irony that the Amish had no idea the power was out - didn't change a thing.

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Evets

11:33 am on Monday, July 9, 2012

Just to clarify, there is no legal requirement in Maryland that an inoperative traffic signal becomes a 4-way stop sign. In fact, the MVA Driver's Manual says that when traffic lights are not working, drivers should proceed with caution and pass through the intersection when it is safe to do so.

Of course, as with much of our culture today, a little common sense and common courtesy (neither are common any longer) would help the situation.

David Klaas

10:43 am on Monday, July 9, 2012

PS Thanks to BGE and all the help from from the other people to get us up and running. GREAT JOB!!!

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Brad

11:52 am on Monday, July 9, 2012

You all thank them til they increase your bill. They are the most expensive energy company on the east coast. But thank you BGE for ripping your customers off everyday. That was thier concern anyway. Don't make money when people's power is off.

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H.R. Pufnstuf

12:08 pm on Monday, July 9, 2012

"[They] Don't make money when people's power is off." Great! That's an excellent incentive for them to keep the power on, isn't it? That's what I call a win/win situation. I wish the politicians didn't get paid until the budget was balanced and all unfunded liabilities were funded. You'd see a whole new wave of fiscal responsibility sweep across all levels of government.

cathy eshmont

2:15 pm on Monday, July 9, 2012

Just looked at outages at 2PM today......13,492 restored, 2572 still out. Same stuff, different day. BGE's got to get things 'storm ready' & their 'lapdog' at the PSC (did you see the Atlantic's article informing readership what a mess we have in MD?) has to get tough with the power companies.

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H.R. Pufnstuf

2:58 pm on Monday, July 9, 2012

Another bad storm came in last night, so any outages are probably new. Sorry that BGE can't stop bad weather from coming. Maybe you can tweet Courtney Watson and see if she can stop the bad weather?

Brad

2:24 pm on Monday, July 9, 2012

They just want to collect your money. One of the worst companies in America.

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Dawn

2:55 pm on Monday, July 9, 2012

i have NEVER seen so many people gripe about the power being off. BGE doesn't have any control over the weather. They are doing the best that they can do. I"m not a fan of BGE - but I am thankful for the work they have done to help those people that didn't have any power during the last storm. When the next storm comes through and you lose power for a period of time, don't call BGE asking them to come and restore your services. Did anybody watch any of the coverage regarding the downed trees that were on the power lines? There were some pretty big trees down and some were in areas that were difficult to get to. I imagine that being a lineman and having to work with that high level of electricity - so I think people should show a little more gratitude and a LOT less belly-aching - for the men and women that leave their families, go out and risk their lives - and restore your power so you can cool off....while they continue to the next unappreciate neighborhood.

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Dale

3:21 pm on Monday, July 9, 2012

@southwesminster...Ditto, Ditto,Ditto!

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JustABill

10:32 am on Tuesday, July 10, 2012

"Did anybody watch any of the coverage regarding the downed trees that were on the power lines?" ... Ummm NO genius they had no electricity but apparently you did which is why you seem to have no real understanding of how these people feel and the motivation behind their gripes. Go back to your little personal utopia Dawn or reality just might come crashing down upon you and your talking rainbow colored unicorn might disappear.

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Jeanne

11:25 am on Tuesday, July 10, 2012

To JistABill: I had power the whole time but cut back on my electricity use, ac, fans, lights, tv, etc..... in hopes there would be no more problems. Now days people see the news on their phone or see it live when they can't drive the route they want to and find out it is because of trees on lines. I have no problem with people being upset that they don't have electricity and needing to vent but some of the comments were wrong. You are one of the examples of a person making a nasty comment that people don't need to hear pr read.

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JustABill

12:31 pm on Tuesday, July 10, 2012

Jeanne, First of all it is nowadays but it used to be now-a-days so perhaps you just missed a few keys. Either way you were saying, "people see the news on their phone." I assume you mean people who are fortunate enough to have smart phones with news apps can see the news on their phones but you lost me and possibly everyone else reading your post with, "or see it live when they can't drive the route they want to and find out it is because of trees on lines." Not only does this not make sense but neither part of your comment has anything to do with my pointing out the selfishly oblivious comment above. Aside from that, what exactly is nasty about rainbow colored unicorns and a little sarcastic humor? ... oh wait ... You're going to tell me I was being a bully?

JRO

3:20 pm on Monday, July 9, 2012

At this point, I think BG&E's reputation is so bad that even when things happen that are somewhat beyond their control, they still get slammed.

They can't control the weather. If people aren't receiving electricity, BG&E can't charge for it. So it's obviously to their advantage to have people connected. I think the backlash BG&E is receiving has more to do with their missteps since deregulation than anything else.

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Chief

3:30 pm on Monday, July 9, 2012

Agree JRO "I think the backlash BG&E is receiving has more to do with their missteps since deregulation than anything else". They can also thank our gov OweMalley for publically "demonizing" them with his actions and words ....

Dale

3:41 pm on Monday, July 9, 2012

Politicians have absolutely nothing to do the weather.....This storm was an anomaly, and not a regularly recorded occurrence. If anything is to blame, look to the change in weather patterns worldwide since the earthquake and tsunami in Japan. The amount of radiation from the reactors released into the atmosphere could be the cause of a lot of this.

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JustABill

10:34 am on Tuesday, July 10, 2012

OMG Dale ... are you serious? ... Bwahhahahahaha!

cathy eshmont

3:43 pm on Monday, July 9, 2012

Hey Ohai, @courtneywatson1 can't change weather. Got to look at hardening infrastructure. Can start with benchmarking with hurricane LANDFALL (MD is usually not landfall location) locations like FL and the Carolinas. Have heard from anecdotal stories, for example, granddaughter of a Font Hill/Ellicott City resident living in Myrtle Beach, SC that power is much more reliable than here. All utilities are nationally ranked; BGE is in bottom quartile. Look for those performing above the national median and learn from what they're doing right. Also, roll out all available technology to reduce/eliminate outages.....for instace, BGE never bothered to review why my neighborhood so hammered so we never got 10 year old, industry standard smart fuses which prevent power from going out when something briefly touches the line but doesn't remain on the line. We actually got through Hurricane Irene without an outage (not true with the recent storm) and we credit the smart fuses. What I'm suggesting appear to be things we could start with. I'm sure there are other good ideas out here. I won't just stand by and wring my hands.

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Brad

4:34 pm on Monday, July 9, 2012

Why can I pay half of what I pairs living there. They are a greedy company who rips off thier customers because the can. Check dominion powers rates. It will make you sick to your stomach.

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Dale

5:16 pm on Monday, July 9, 2012

Have you looked into time and use meters or peak rewards? I use both and my bill changed dramatically. I also turn off,unplug things like the computer, monitors, chargers,etc. It all helps to really reduce my bill also.

Brad

10:36 pm on Monday, July 9, 2012

I looked into moving to a state that doesn't allow the electric company to rip off thier tax payers.

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Dale

7:19 am on Tuesday, July 10, 2012

Did you find one? The problem is that there are so few independent providers...all are owned by major corporations..ie:BGE is really Constellation Energy and they provide power to many states. I wish you good luck in your search.....

PatchFriend

12:15 am on Tuesday, July 10, 2012

God Bless the people that travelled so far and worked so hard to help us. BUT I am hopeful there will be a cost analysis to move lines underground in the next 5 years.

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PatchFriend

12:16 am on Tuesday, July 10, 2012

God Bless the people that travelled so far and worked so hard to help us. BUT I am hopeful there will be a cost analysis to move lines underground in the next 5 years. BTW.....Nick G is a great guy!

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Brad

8:25 am on Tuesday, July 10, 2012

Yeah. I live in Hampton roads VA. I literally pay half of what I did with BGE. I also have a bigger house and a pool. It's ashame what BGE does to you up there. And the state government doesn't help at all.

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Dale

8:35 am on Tuesday, July 10, 2012

Yeah, it's been hard since Constellation Energy took over BGE...no more local power company :(

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kevin

9:13 am on Tuesday, July 10, 2012

Dale Misinformation is so easy for lemmings to spread .Constellation Energy was a company that grew out of BGE as a subsidiary because of deregulation there was a need to expand business .Imagine that a company with for sight .You realize BGE biggest companies and income stream was Bethlehem Steel ,Westinghouse and General motors . We had to try and expand not being a union company we thought about the future . Surprise it was so successful that they were controlling assets around 19BILLION dollars .
BGE stayed a local company and was ring fenced but you guys who believe what O'Malley say blame deregulation on BGE. He never says anything about PEPCO ,which is rated The worst company in America last year out of 265 companies including retail,utilities ,hotels and service companies .Never heard nothing about that did you ? Funny their service territory Put O'Malley in office Montgomery County yet he NEVER raised their name while trashing BGE.By the way BGE didn't even make the list of poor service companies .

Dale

10:52 am on Tuesday, July 10, 2012

Once again this was a terrible storm, and not politically driven...and thank goodness we got power back as quickly as we did.........

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JustABill

12:35 pm on Tuesday, July 10, 2012

Dale the storm was not politically driven, or even politically blown but the impact of political actions and in some cases political corruption is an unfortunate byproduct of this storm and all the others before and after it so please try to understand the topic before attempting to apply your uninformed input to the conversation.

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Dale

1:24 pm on Tuesday, July 10, 2012

JustABill...I respect your opinion, at least have the courtesy respect mine without harsh criticism. I don't make a statement until I have extensively researched the topic. Uninformed is something I am not.

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JustABill

3:21 pm on Tuesday, July 10, 2012

Dale, your comment about the radiation from Japan being the cause of the change in weather patterns would beg to differ from this most recent claim of yours. It was commonly reported that the the radiation cloud would have minimal affect on this continent. It was also widely reported that the ever so slight shift in the Earth's axis following the Japan earthquake would likely cause a shift in the jet stream over North America as we have already witnessed. Feel free to call my comments harsh criticism when I point out inaccuracies in others remarks all you want. I am thick skinned enough to take it most of the time.

cathy eshmont

2:13 pm on Tuesday, July 10, 2012

BGE and Pepco are both in the bottom quartile of US utility companies. I guess we could argue about which is worse -- Pepco activists insisted to me in the last week that BGE is really bad but Pepco is worse. I'm not sure it's relevant when you're bottom quartile -- isn't that a D or F anyway? BTW, last week Gov O'Malley was quoted as saying that would put his foot up Pepco's backside (or words to that effect)...the Sun subsequently picked that up and in the Sun the words came out as saying he would put his foot up Pepco and BGE's backside. The Sun reporter who produced the article in which 'BGE' appeared to have been added, has not responded to queries about how 'BGE' came to be included. I wish she would because it could clear the matter up. The exchange is on FB Reliability4HOCO as a copy/paste posting from a daily ezine 'Electricity Crisis' by Chris Bush, frequent BGE intervener (meaning he often questions BGE's actions at PSC proceedings). Another article which others might find interesting appeared in a recent Atlantic magazine edition in which the author termed the MD PSC the 'lapdog' of the utility companies. I'm not sure if it can be found; I have it in email but will try to get it posted to FB Reliability4HOCO too.

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Christine

4:17 pm on Tuesday, July 10, 2012

Thanks BGE people for getting the power back on! When that air conditioner started blowing again, I can't even tell you how good that felt! So thank you for working hot days, hot nights, and through the holiday week! And thank you to those of you who made the trip down here to help!

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